Terms & Conditions

By booking or attending an Intuitive Mummas session or event, you agree to the following terms and conditions.

1. Participation

Intuitive Mummas sessions are designed to provide connection, support and information for mothers and babies. Participation is voluntary and at your own discretion.

You are responsible for your own wellbeing and the wellbeing of your baby while attending sessions.

2. Bookings & Payments

All bookings must be made in advance unless otherwise stated. Payments are processed through third-party payment providers.

Intuitive Mummas does not store or hold any credit card details.

3. Cancellations & Refunds

All bookings are non-refundable once the term has commenced

Missed sessions are not transferable or refundable

If a session is cancelled by Intuitive Mummas, a make-up session, credit, or alternative arrangement may be offered at our discretion.

4. Liability

By attending sessions, you acknowledge and agree that:

Participation is entirely at your own risk

Intuitive Mummas provides general information and support only, not medical, health, or professional advice

You are responsible for your own and your child’s safety and wellbeing at all times

To the fullest extent permitted by law, Intuitive Mummas is not liable for any injury, loss, damage, or expense arising from:

participation in sessions

use of information provided

interactions within the group environment

This includes (but is not limited to):

physical injury

allergic reactions

illness

emotional distress

Nothing in this clause excludes rights under the Australian Consumer Law.

5. Changes to Services

Intuitive Mummas reserves the right to:

• Change facilitators or experts

• Change session content

• Cancel or reschedule sessions if required

Due to the nature of our business, unforeseen circumstances may arise, including but not limited to illness, facilitator availability, venue changes, or operational requirements.

Where participant numbers are low (for example, fewer than 7 attendees), Intuitive Mummas reserves the right to combine classes or adjust session formats to ensure the sustainability and quality of the program.

Where possible, reasonable notice will be provided. However, by enrolling, you acknowledge that flexibility may be required and that such changes do not entitle you to a refund where the overall program offering remains substantially the same.

6. Code of Conduct

We aim to provide a safe, respectful and inclusive space.
Disruptive, unsafe or disrespectful behaviour may result in removal from sessions without refund.

7. Photography and Video Use

See Photography & Video Use section.

8. Updates to Terms

These Terms & Conditions may be updated from time to time and cover new and past participants. The current version will always be available on our website.

Photography & Video Use

In line with Queensland and Australian privacy requirements, consent is required for the use of images or videos where a person is reasonably identifiable.

At Intuitive Mummas, photos and short videos may be taken during sessions in a group setting for use across our website, social media, marketing, training and business development materials.

Images may also be captured to provide participants with personal or memorable images of moments shared with their baby during sessions.

Images and videos may include:

• Group photos

• Babies and mothers

• Images taken from a distance

• Images where faces are visible or not visible

• Images of individuals who are or are not reasonably identifiable

Sessions take place in a shared group environment. While care is taken when capturing and selecting images, it may not always be possible to avoid incidental or background appearances in group photos or video footage.

If a participant does not consent to images being used, Intuitive Mummas will take reasonable steps to ensure that any image in which they or their baby appear is edited (for example, blurred or covered with a sticker) before being published.

If a participant has not provided consent and identifies an image or video in which they are reasonably identifiable that has been published, they may contact Intuitive Mummas in writing. Reasonable steps will be taken to remove the image or video where practicable.

Images that do not meet the definition of “identifiable” will not be removed.

If a participant changes their consent, they may notify Intuitive Mummas in writing. Reasonable steps will be taken to review future use of images and to ensure that images are not used in future content.

Due to the nature of compiled content (such as reels or promotional videos), it may not always be reasonable or possible to remove previously published material if consent was given. In these circumstances, the image or video will not be used in future content.

Intuitive Mummas does not attach names or personal information to images or videos without express consent.

Images and videos may be securely stored and reused for future promotional, marketing or training purposes.

What does “identifiable” mean?

For the purposes of photography and video use, identifiable means that a person can be reasonably recognised from an image or video, either on its own or when combined with other information.

A person may be considered identifiable if:

• Their face is visible

• Distinctive features are visible (such as tattoos or birthmarks)

• Clothing, name, or surrounding context makes them recognisable

• Their voice is recorded

• The image or video is close-up or clearly focused on them

A person is generally not considered identifiable if:

• Their face is not visible

• They are photographed from behind

• They appear only in the background

• The image is taken from a distance

• Their face is blurred or covered

• No name or personal information is attached